Before they join
A lead that waits two days for a callback is usually gone. The pipeline shows who is still waiting and whose turn it is.
Accolade Pro: the sales CRM built for fitness operators
Leads, follow-ups, retention and upsells in one system, with the revenue reporting to see which of them is actually working. FitLink is your contact for a demo, a configuration and a quotation.
What it is
A CRM that knows what a gym actually sells
General-purpose CRMs are built around a deal that closes once. A gym sells a membership, then keeps selling: attendance, retention, personal training, reactivation. Accolade Pro is built for that second part, which is where most of the revenue already is.
While they stay
Someone who stops coming rarely announces it. Attendance and engagement patterns surface the risk while there is still time to act.
As they grow
Personal training, coaching, additional services — the upsell is easier to place when the system has already flagged who it suits.
Inside the product
The modules, and what each one is for
These are the vendor's own module names, so what you see here is what you will see in a demo:
| Module | What it is for |
|---|---|
| Pipeline | Leads move through stages — new, contacted, closing — so nothing sits untouched. |
| Members | Behaviour, engagement and visit patterns in one place, which is what surfaces an upsell or a churn risk. |
| Workflows | Follow-ups, upsells and retention actions fire automatically and land on a named person. |
| Analytics | Monthly revenue, MRR, conversion rate, churn and upsell, per team and per location. |
| Inbox | Calls, SMS and WhatsApp handled from the same place as the record they belong to. |
Module names and capabilities as published by Accolade Pro. What a given licence includes is confirmed in your quotation.
Working with FitLink
How a FitLink introduction works
Accolade Pro is built in Poland and used by operators across Europe. FitLink is your contact: we set up the demo, work out whether it fits how your team already sells, and bring you the quotation.
- A demo against your own sales process, not a generic walkthrough
- An honest read on whether your team's workflow suits the tool
- Scope, licensing and onboarding terms in writing before you decide
- One contact for the vendor conversation
Before you decide
What to bring to the conversation
A sales tool is only as good as the process it is given. These are the things that decide whether it helps you:
- How leads reach you today, and who touches them first
- What happens between a trial session and a signature
- Whether you run one site or several, and how much they differ
- What your team already uses, and what it would replace
Costs, rollout and common questions
A sales CRM for the fitness industry. It covers the commercial side of the member journey — lead pipeline, follow-ups, retention and upsells — and reports on what each of those produces.
Member management, access control and billing systems administer an existing membership. This is aimed at the commercial activity around it: who has not been called back, who has stopped coming, where revenue is being left. Whether it overlaps with what you run is the first thing we look at together.
The vendor describes workflows that can be standardised across teams and locations, with analytics broken down per location. How that maps onto your structure is worth going through on a demo.
Accolade Pro states that staff can track performance and act on opportunities from a mobile device.
Accolade Pro does not publish pricing. We request it for your number of locations and users and put it in writing, together with what onboarding involves, before you commit to anything.
We will not promise that. A tool organises a sales process; it does not replace an offer, a price or a team. What it can do is make the gaps visible — the follow-up nobody made, the member who quietly stopped coming — and that is where the unrealised revenue usually sits.
See it against your own numbers
Tell us how your sales process runs today and how many locations you operate. You will get a demo set up around that, and a written quotation.